Policies

Privacy, terms and refunds.
In plain words.

What we collect, what you agree to, and when you get your money back. Short, because the tools themselves collect very little.

Privacy Terms ChatGPT & AI services Refunds

Privacy policy

Applies to this website and every Batchwork tool.

The short version

Your images, videos, prompts and files never pass through our server. The tools work inside your own browser and save to your own computer.

What the paid tools send us

Batchwork Runner, Prompts Runner and Microstock CSV Creator check their licence with our server. Each check contains only:

  • your licence key, if you entered one;
  • a random ID the extension creates for your installation, so a key can be tied to one computer and the free trial counted per computer. It contains no name, email or information about your machine;
  • which tool is asking, and how many images the next batch holds.

We keep the number of images used, per key and per installation, to run free trials and plan limits.

What the free tools send us

Grabframe and Clipframe send us nothing at all.

AI providers and ChatGPT

For metadata, a small copy of each image goes from your browser directly to the AI provider you chose (Google Gemini, Anthropic Claude or OpenAI ChatGPT), using your own API key and under that provider's own terms. The Runners type into your own ChatGPT account in your browser. We never see those images, keys or conversations. Your API keys are stored only in your browser.

ChatGPT, AI APIs and other third-party services

Batchwork tools work with services we do not own or run: ChatGPT (OpenAI), the Gemini, Claude and OpenAI APIs, and the stock and marketplace sites you upload to. Please read this part carefully.

  • Not our responsibility: whether ChatGPT or an AI API works, is available, is slow, is down, limits you, changes how it works, changes its prices, or refuses, blocks or closes your account is decided by that company alone. We are not responsible for it, and we cannot fix it from our side.
  • Your own accounts and keys: everything a tool does in ChatGPT or with an API happens in your own account, with your own key, under that company's terms. Any cost, limit or action on that account is between you and them.
  • Bulk image generation needs a paid ChatGPT subscription. Batchwork Runner and Prompts Runner generate images through your own ChatGPT in the browser. A free ChatGPT account runs out of image generations very quickly, so bulk batches need a paid ChatGPT plan, bought from OpenAI. It is not included in any Batchwork plan.
  • Metadata needs an AI API key. Titles and keywords are written by the AI provider you choose, with your own API key and at that provider's prices. Microstock CSV Creator writes metadata and CSV files only; it does not generate images.
  • Output is theirs to make: the images and text these services return are produced by them. We cannot promise a particular quality, style or result, or that a platform will accept it.
  • When one of these services changes, a tool may stop working until we update it. We fix such changes as quickly as we can, but a pause caused by a third-party service is not a fault in the tool and is not a reason for a refund.

When you buy

The checkout asks for your name, email, phone number and a screenshot of your payment. We use them to check the payment, send your key and help you with your order, and for nothing else. We do not sell or share them, and we do not send marketing email. Payment screenshots are stored privately and deleted once an order is settled.

When you contact support

The contact form sends us your name, email, the topic, your message and, if you add one, a screenshot. We keep them only to answer you and to look back at your earlier questions, and we reply by email. You can ask us to delete them at any time.

Cookies

The tools set no cookies. This website uses only the cookies it needs to work; we add no advertising or tracking cookies.

Your choices

You can ask us to delete your order details or licence at any time. Removing an extension, or clearing its storage, deletes everything it kept on your computer.

Terms of use

By installing a Batchwork tool or buying a plan you agree to these terms.

Plans

  • A paid plan gives one licence key for one tool, or for every paid tool with Premium, for 30 days from the day the key is issued.
  • Plans do not renew automatically. You buy again when you want another period.
  • Current prices, free-trial allowances and any usage limits are shown on the pricing section and at checkout. The price at checkout is the price you pay.

Your key

  • A key is for one person and works on one computer at a time. You can move it yourself once every 30 days; we can reset it if a computer is lost.
  • Sharing, reselling or publishing a key is not allowed, and a key used that way may be switched off without refund.
  • Trying to get around free-trial limits or licence checks is not allowed.

Using the tools

  • You are responsible for what you create, download and upload with the tools, and for following the rules of the sites you use: stock platforms, marketplaces, ChatGPT and AI providers.
  • Save and use only material you have the right to use. The tools are for your own work, licensed material and private research.
  • AI-written titles and keywords are suggestions. Check them before you publish, as the platforms hold you, the contributor, responsible for your metadata.

Changes and availability

  • Websites such as ChatGPT change without notice, and a tool may need an update to keep up. We fix these as quickly as we can. See ChatGPT, AI APIs and other third-party services: their availability and behaviour are not our responsibility.
  • Bulk image generation in the Runners needs your own paid ChatGPT subscription. Metadata needs your own AI API key. Neither is part of a Batchwork plan.
  • Prices and features may change for new purchases. A plan you have already paid for keeps what it was sold with until it ends.
  • The tools are provided as they are. We are not liable for lost earnings, rejected uploads or account actions taken by third-party platforms.

Refund policy

Every paid tool has a free trial and two tools are completely free, so you can check that a tool fits your work before you pay.

When you get a full refund

  • You paid twice for the same order.
  • Your key was not delivered within 3 working days of a valid payment.
  • The tool does not work on your computer, you tell us within 7 days of receiving the key, and we cannot fix it.

When refunds are not given

  • After the key has been issued and used normally, including when a plan simply was not needed in the end.
  • For days left unused in a period.
  • For a key switched off because it was shared or misused.
  • For costs charged by AI providers on your own API key, or for a ChatGPT subscription.
  • When ChatGPT, an AI API or another third-party service is down, limited, changed or unavailable to you.

How to ask

Send us a message on the support page, choosing Refund as the topic, with the email you ordered with and your order number. Approved refunds are sent back by bank transfer, usually within 7 working days.